Refund and Returns Policy

At Just D Nuts, we strive to ensure your complete satisfaction with our products. Our Refund and Returns Policy outlines the terms and conditions for returns and refunds. Please read the following carefully:

1. Returns:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service within [number of days, e.g., 7 days] of receiving the item. We will guide you through the return process.

• Unsatisfactory Products: If you are not satisfied with your purchase for any reason, please contact us within [number of days, e.g., 14 days] of receiving the order. We will provide instructions for returning the product.

2. Return Eligibility:

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

• Returns for reasons other than damage or defects may be subject to a restocking fee.

3. Refunds:

• Refunds will be processed once the returned items are received, inspected, and deemed eligible for a refund.

• Shipping charges are non-refundable, and the customer is responsible for return shipping costs.

• Refunds will be issued to the original payment method.

4. How to Initiate a Return:

• To initiate a return, please contact our customer service at justdnuts.chennai@gmail.com with your order number, a description of the issue, and any relevant photos for damaged or defective items.

• Our customer service team will guide you through the return process and provide a return shipping address.

5. Exchange Policy:

• Unfortunately, we do not offer direct exchanges. If you need a different item, size, or flavor, please return the original item following the above guidelines and place a new order.

6. Lost or Stolen Packages:

• Just D Nuts is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate.

7. Cancellation Policy:

• Orders may be cancelled within [number of hours, e.g., 24 hours] of purchase. Once the order has been processed and shipped, it cannot be cancelled.

8. Contact Us:

• If you have any questions or concerns about our Refund and Returns Policy, please contact us at justdnuts.chennai@gmail.com

Effective Date: 09/01/24